Shipping policy

Shipping Policy

Processing time
Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking information once your order ships.

Shipping rates and delivery times
We offer free shipping on all orders. Estimated delivery time is 10–20 business days, depending on your location, as items ship directly from our fulfillment partners.

Order tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

Customs, duties, and taxes
Hello Tendly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delays
While we work hard to ensure timely delivery, delays can occasionally occur due to customs processing, carrier issues, or other factors outside our control. We appreciate your patience and will do our best to keep you informed.

Questions
If you have any questions about your shipment, contact us at hellotendlyco@gmail.com