Refund policy

Refund Policy

We want you to love your purchase. If there's an issue with your order, we're here to help.

Damaged or defective items
Please inspect your order upon reception. If your item arrived damaged, defective, or if you received the wrong item, contact us within 7 days of delivery at hellotendlyco@gmail.com with a photo of the issue. We'll send you a replacement or issue a full refund — no need to send anything back.

Change of mind
Since our products are shipped directly and we don't maintain a return warehouse, we're currently unable to accept returns for reasons other than damage or defect (such as change of mind or incorrect size expectations). We encourage you to review the product description and images carefully before ordering. If you have any questions about a product before purchasing, reach out to us at hellotendlyco@gmail.com — we're happy to help you decide.

Refunds
Once your refund is approved, you'll be automatically refunded on your original payment method within 5–10 business days. Please note it can take additional time for your bank or card issuer to post the refund.

Order issues
If your order hasn't arrived within the estimated delivery window, or if you have any concern about your purchase, contact us at hellotendlyco@gmail.com and we'll sort it out.